Start here
Quick, low-risk steps
- Ensure you and passengers are safe: move to a secure area away from traffic if possible, and call 911 if there are injuries, fire, or you're in a travel lane.
- Note your exact location: street address, mile marker, or nearby landmarks and direction of travel.
- Record vehicle details: make, model, color, license plate, and any damage or unusual conditions.
- Describe the problem: won't start, flat tire, accident, stuck in ditch, etc., and whether the vehicle is loaded or towing.
- Check for special needs: all-wheel drive, low clearance, or if keys are available and steering is unlocked.
- Have your insurance and membership cards ready, but do not share personal details until you verify the tow provider.
How to Use This Checklist
This checklist is a private tool that runs in your browser. None of the information you enter is saved or sent anywhere. You can use it to organize the details a tow dispatcher will ask for, which can reduce stress and save time when you call for help.
The checklist covers location, vehicle, problem description, and special requirements. It is not a substitute for professional dispatch services. Always prioritize safety and follow instructions from police or emergency responders.
- Open this page on your phone when you are safely parked or away from traffic.
- Fill in the fields as best you can; skip any that you don't know.
- Use the completed checklist to relay information clearly to the dispatcher.
- Do not rely on this tool to automatically contact help; you must call a tow provider yourself.
- Review the checklist before calling to ensure you haven't missed critical details.
Location and Scene Details
Giving an accurate location is the most important part of a tow request. Dispatchers need to know exactly where you are to send help quickly. If you're on a highway, note the direction, nearest exit, or mile marker. In a parking lot, provide the address and a description of where you're parked.
Also describe the scene: is the vehicle on the shoulder, in a ditch, blocking a lane, or in a parking space? This helps the tow operator bring the right equipment and approach safely. If you're in a dangerous spot, tell the dispatcher immediately so they can advise you on safety steps.
- Street address or intersection
- Highway number, direction, and nearest mile marker or exit
- Landmarks: stores, signs, or buildings nearby
- Vehicle position: on road, shoulder, ditch, or parking lot
- Any hazards: traffic, weather, poor lighting, or uneven ground
Vehicle and Problem Description
The dispatcher will ask for your vehicle's make, model, year, and color. Also note the license plate number and any distinguishing features like stickers or damage. This helps the tow operator identify your vehicle quickly.
Describe the problem clearly: engine won't start, flat tire, accident damage, stuck in mud or snow, or a warning light on. Mention if the vehicle is loaded with cargo or towing a trailer, as this affects the type of tow truck needed. Be honest about the condition; if the vehicle cannot roll or steer, the operator needs to know.
- Make, model, year, and color
- License plate number and state
- Problem: won't start, flat tire, accident, stuck, etc.
- Is the vehicle loaded or towing?
- Can the vehicle roll and steer? Are keys available?
Special Requirements and Questions to Ask
Some vehicles need special handling. All-wheel drive or low-clearance cars may require a flatbed tow. If your vehicle has aftermarket modifications or is a classic car, mention that. Also, if you have a preferred repair shop, have the address ready.
Before you agree to service, ask the dispatcher key questions from the scope checklist: total cost, included miles, extra fees, and estimated arrival time. Confirm the tow destination and get the company's name and the truck's description for safety. Never feel pressured to accept service if something seems off.
- All-wheel drive, low clearance, or modified vehicle
- Preferred destination: repair shop, home, or other address
- Ask: total price, per-mile charge after included miles, and any extra fees
- Ask: estimated arrival time and truck description (company name, color, truck number)
- Confirm cancellation policy before you hang up
Private worksheet
Interactive Tow Dispatch Preparation Checklist: private worksheet
Check items as you confirm them. Your selections and notes stay in this browser and are not submitted to us. This worksheet does not diagnose the problem or replace an on-site professional.
Common questions
What homeowners ask next
Is my information saved when I use this checklist?
No. This checklist runs entirely in your browser. Nothing you type is stored, sent, or shared. It's a private tool to help you prepare before you call a tow company.
What if I'm in a dangerous location?
Call 911 immediately. Do not use this checklist until you and your passengers are safe. Follow instructions from police and emergency responders. Your safety is the top priority.
Can this tool call a tow truck for me?
No. This is a preparation checklist only. You must contact a tow provider yourself. Use the information you've gathered to communicate clearly with the dispatcher.
Evidence
Sources used for this guide
Research checked July 31, 2026
- Move Over — It's the LawNational Highway Traffic Safety Administration
Roadside responder safety; follow police and road-authority instructions.
Optional next step
Need an on-site professional?
Use the guide and worksheet first so you can describe the situation and compare the full scope. A referral is optional; you can also contact a licensed local provider directly.
We have not enabled a provider route for this site. Use the checklist to contact and verify local providers yourself; urgent hazards should go to the appropriate emergency or public service.